How is the Gold Competency Level Attained? Tablet display keeps blinking, mouse and pen are not working. The pen, mouse and tablet effective distance must be within 15mm; otherwise, this could create this condition too. But it does the job and is small but comfortable in the hand. Go to our website to download the latest driver to solve this problem.

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Is the tablet compatible with Adobe Acrobat DC to create certificates with signatures using the tablet? The pen program works automatically when starting your laptop, the icon would display on the bottom of the right corner, close it then you can open the paint application.

Unfortunately, the PenDrawer App only works with Windows. Did you install the latest driver? The computer responds to the clicks, but the computer does not respond to any pen movements. Go to the Pen Pressure Area to test it, if it is normal the problem is in your paint program, not the tablet. As a Gold Certified Independent Software Vendor ISVSolvusoft is able to provide the highest level of customer satisfaction through delivering top-level software and service solutions, which have been subject to a rigourous and continually-audited approval process by Microsoft.


You can log in into your Amazon account and generate a Amazon return label. Can anything be done about this? What is the license key of Adobe CS4 Photoshop? We appreciate your feedback for your Genius product user experience.

Genius Product Support – PenSketch 9×12

We cannot support the program or mapping option. If unsure, contact customer support for assistance.

Using the tablet for a few months, it creates scratch on the surface, what can I do? He is a lifelong computer geek and loves everything related to computers, software, and new technology.

Tablet display keeps blinking, mouse and pen are not working.

It could be a tablet battery problem. If you genous inexperienced with updating Genius device drivers manually, we highly recommend downloading the Genius PenSketch 9×12 Driver Utility.

Genius PenSketch 9×12 Drivers: That is why the Pen Pressure functions are greyed out.

Solvusoft: Microsoft Gold Certified Company

Please installed the latest drivers and change a new battery, if the product needs driver and battery. In Windows, there is a file and a toolbox that will open and it can easily write on tablet and see on computer.

  [email protected] 2400CU PLUS II DRIVER

The pen is broken in this condition. The tablet cursor on the screen moves randomly, why?

I bought a Genius product seven days ago. What is your global warranty on your products? Finally, download the latest version driver to see if this helps. Windows XP, Vista, 7, 8, 10 Downloads: Is there a way I can get this to work in dual screens? This website is using cookies. There is no response after I connected the tablet and installed the driver, why?

Can I connect a tablet pen and mouse together? Jay Geater is the President and CEO of Solvusoft Corporation, a global software company focused on providing innovative utility software. Install it as it may solve table problem. Pensketc that alone, this device is a steal.

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