If you have a question, please create a new topic by clicking here. The Virtual Agent is currently unavailable. How does HP install software and gather data? The software installation prompts you to connect the cable if needed. I hope both you and your product works great and remain healthy for a long time ;. Now restart your computer again. First, unplug the USB cable from the printer if present.

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Now restart your computer again.

HP Officejet A e-All-in-One Printer – Ea Troubleshooting | HP® Customer Support

Is my Windows version bit or bit? All forum topics Bp Topic Next Topic. Please return to the product information page and verify the numbers provided or try again later. Unable to determine warranty status. See your browser’s documentation for specific instructions. This tool applies ee710a-f Microsoft Windows PC’s only.

This page requires Javascript. Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup. Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options. Message 2 of 6. Select from the products you own.


Make sure that the product successfully connects to the network. Thus, the warranty has been removed from this product. Download list – Download multiple files at once View, edit and e710z-f your entire list of software and drivers here. Prepare for installation Before setting up the printer on your wireless network, get the network name and password, and then make sure that the router, printer, and computer are turned on.

HP Officejet 6500A Printers – Wireless Printer Setup

Otherwise, the wireless connection fails. On the on-screen keyboard, touch the appropriate letters and numbers to enter the network name SSID.

Take care now and do have a fabulous week ahead. This process can take several minutes depending on ofifcejet number of warranties being checked. If your printer is listedremove and re-add the printer to confirm communication and to make sure the correct driver is used.

If you are prompted to install softwareclick Download and Install to complete the installation. As I understand this could be an issue with the browser. Make sure the router and computer are turned on, and that the computer is connected to the same wireless network to which you want to connect the printer.


HP Download and Install Assistant. Disconnect the USB cable from the printer, if necessary.

Download and install the printer software Follow these steps to download and install the full feature software from the HP website. If the list does not contain your network name, follow these steps to enter it manually:. If the installer software cannot set up the printer if it is not available on the network, there might be a problem with your local network.

Let me know if those steps worked for you. Turn on the printer.

The Virtual Agent is currently unavailable. Click the name of your printer, then click the minus sign to delete the printer. How does HP install software and gather data? First, unplug the USB cable from the printer if present. By using this site, you accept the Terms of Use and Rules of Participation.

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